Help Center
Have a question or need assistance? Fill out the form below and our team will get back to you as soon as possible.
Support Features
Fast Response
We aim to respond to all inquiries within 24–48 business hours.
Order Support
Questions about your order? Include your order number for faster help.
Secure & Private
Your information is kept confidential and never shared.
Contact Us
Send us a message with your name, email, inquiry type, and a detailed description. You can also reach us directly at support@theprojectformula.com.
Inquiry types: General Inquiry, Order Issue, Shipping & Delivery, Product Information, Returns & Refunds, Account Help.
Common Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by contacting us with your order number.
What is your return policy?
We accept returns within 30 days of delivery for unopened products in original packaging. Please contact us with your order number to initiate a return.
How long does shipping take?
Standard shipping typically takes 3–7 business days within the US. All orders are shipped in temperature-controlled packaging to maintain product integrity.
How do I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible with your order number and we'll do our best to accommodate your request.
Are your products third-party tested?
Yes, all formulations undergo rigorous third-party purity testing. Certificates of analysis are available upon request.